Stratford Samaritans Community Hub at Tyler House (Tyler House) is committed to protecting your privacy and the personal information that we hold. The purpose of this statement is to be clear and transparent about how we use your personal information.Who are we?Tyler House is a community hub providing space for local charities and community groups.

We are managed by Stratford & District Samaritans, Tyler House, Tyler Street, Stratford-upon-Avon CV37 6TY. Registered Charity Number 1044651

Which information do we require and why?

Your ‘personal information’ is information that can be used to identify you. This can include your name, email address, postal address, telephone number and credit/debit card details. Tyler House collects, stores and handles personal information for a variety of purposes, including to manage event bookings, to process payments made to us, to engage with other charities and community groups, to promote our services and to fulfill our legal obligations to HMRC (the UK tax authority).

Which laws apply to us?

The following laws apply to us, as an organisation that collects, stores and handles personal information:

  • the Data Protection Act 1998
  • the General Data Protection Regulation (EU) 2016/679
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003

We will handle your information in accordance with these laws.

Changes to this Privacy Statement

If the service we provide changes, we may need to alter this Privacy Statement. If you have any queries about this statement please contact the Hub Manager by email at manager@tylerhousehub.org.uk.

Keeping in touch

As a charity that relies on income generated by room bookings it is important that Tyler House keeps you updated on our work, events and campaigns. These are examples of our ‘legitimate interests’ and are our lawful basis for using the personal information that you provide to us to send you our updates by email. You can also sign up to receive news about Tyler House through our website, our Facebook Page or Twitter.

You can update your contact preferences or let us know that you don’t want to receive our updates any more at any time by emailing manager@tylerhousehub.org.uk or calling us on 01789 332545. We may still need to contact you for administrative purposes, for example to process a room booking you have made, or to give you information about an event you have registered for.

If you subscribe to receiving Tyler House’ emails

If you sign up to receive news and updates from Tyler House by email, your name and contact details will be stored with our third party email service provider, MailChimp. You can read their privacy statement here.

How to unsubscribe from receiving emails

If you want to stop receiving emails from us, you can unsubscribe directly through the Unsubscribe link provided within every Tyler House’ email – it is usually located at the bottom of the email. By clicking this link, you will be automatically unsubscribed from all future emails. Please allow up to 28 working days for our records to update and for the unsubscribe to take effect.

How to notify us of a change in details

If your personal details change, please help us to keep your information up to date by clicking on the “Update my details” link provided within every email. It is usually located at the bottom of the email.

Sharing information outside of Tyler house

Tyler House works with various external companies, who may collect, store or process personal information on our behalf. When we do this, we:

  • carry out checks on each company before we decide to work with them, to ensure that they have adequate safeguards in place to keep your data safe;
  • do not give them any rights to use your personal information except in accordance with our instructions;
  • require them to give us contractual assurances that they will comply with all data protection laws; and
  • make sure that your data is transferred to them securely.

Here are some examples of the companies that we may share your data with or that may have access to your data for the purposes of providing services to Tyler House:

  • Our website provider: TwentyEleven Web Design
  • Our printers & communications fulfilment partners: MailChimp, Pollards
  • Our payment system providers: Sage PaySome of the companies that we work with may be based outside of the European Economic Area.  Where this is the case, we ask suppliers to provide additional evidence that they have the appropriate measures in place to ensure that your personal information is kept safe.

We may disclose your personal information if we are requested to do so by a regulator or law enforcement bodies, or where we are otherwise required to do so by law. We may also need to share your information with external organisations in the case of suspected fraud or for the prevention or detection of other crimes.

We will never sell your personal information to other organisations to use for their own marketing purposes.


Stratford Samaritans Community Hub operates a CCTV system, so you may be recorded when you visit us. CCTV is installed for security, to protect both you and Hub staff and volunteers. CCTV footage will only be viewed when necessary (for example to detect or prevent a crime) and is only stored for 30 days, other than where it has been flagged for review.

Links to third party websites

Our website may contain links to the websites of other organisations that we believe may be of interest. We are not responsible, or liable, for the management, content or security of these websites and we recommend that you read the privacy policy for the relevant organisation before sharing any personal or financial information.

Storing your information

Where we store your information

Tyler House uses password protected ‘cloud-based’ applications provided by external suppliers to collect, store and handle some types of personal information. These suppliers (e.g. Microsoft) may be based outside of the EEA.  Where this is the case, we ask suppliers to provide evidence that they have the appropriate measures in place to ensure that your personal information is kept safe.

Security safeguards

Tyler House uses various technical and organisational measures to keep your data safe.  Electronic data and databases are stored on secure computer systems and we control who has access to information, using both physical and electronic means.

Although we do our best to keep your information safe, the transmission of information over the internet is never completely secure, so please bear this in mind when you share information with us via our website.

How long we keep your personal information for

We only keep your personal information for as long as required, depending on what it was collected for, and in accordance with legal requirements and tax and accounting rules.

Your rights The data protection laws give you certain rights over your personal information and how we use it. These include:

  • the right of access to a copy of the information that we hold about you;
  • the right to ask us to correct inaccurate information that we hold about you;
  • the right, in certain circumstances, to restrict or object to specific uses of your data; and
  • the right, in certain circumstances, to request the information that we hold about you to be deleted.

If you wish to exercise any of these rights, please:

  • Put your request in writing and email it to manager@tylerhousehub.org.uk or send it for the attention of Hub Manager, Tyler House, Tyler Street, Stratford-upon-Avon CV37 6TY.
  • Provide proof of identity including your name and postal address.

Help us to respond to you as quickly as possible by being specific about which information you would like to receive a copy of or that you would like us to amend/delete. Please note:

  • We will only send a response to a subject access request to you by registered mail at a postal address.
  • Tyler house is not a ‘public authority’ as defined under the Freedom of Information Act and we will therefore not respond to requests for information made under this Act.

Keeping your information up to date

If your personal details have changed, let us know at:

Stratford Samaritans Community Hub at Tyler House, Tyler Street, Stratford-upon-Avon CV37 6TY.

Manager@tylerhousehub.org.uk or telephone on: 01789 332 545.

Using our website

Do we use ‘Cookies’?

We use cookies on this website to help us understand how our website is being used and to develop it with a view to providing our website visitors with a better experience. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the website visitor’s browser – e.g. Chrome, Internet Explorer, Edge, Safari – until they automatically expire or until they are deleted by the website visitor.

The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.

If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.

You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.

You can find out more about how to control cookies in some of the most popular browsers here:

We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit. It’s not something we do currently and are not likely to do in the future, but just in case!

You might also wish to visit the Information Commissioner’s website to find out more about cookies.

If you wish to prevent Google from collecting any information about your presence on our website, they offer a tool here.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html.

We do not use any paid-for Google advertising features to gain personal data.