PRIVACY STATEMENT

We are committed to the online privacy of all of its users.

Commitment to user privacy

This Privacy Policy Statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.

Notification of changes

From time to time it will be necessary to update this Privacy Policy. If we decide to change our privacy policy, we will indicate that changes have been made on the homepage. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we wish to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy in force at the time the information was collected.

Information Collected

Stratford Samaritans Community Hub own the information collected on this site. We will not sell, share or rent any information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in this policy statement, or as required by law. We automatically collect statistical data about usage patterns on our website. This information does not relate to an individual and is collected to provide us with an understanding of the areas of interest on our site. Users have an option on our website to provide views and comments about the website, the council and its services. The information provided by users via this service will be acted upon according to the content of the communication. We may contact users in order to reply to the issues raised. This contact will be via email, unless an alternative is specified. We will retain all communications received in order to produce statistical analysis reports on the comments received. All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied. In addition, the information may be used to make users of the website aware of new or improved services available from us, unless permission is denied by the user.

COOKIES

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. The website only uses when it is necessary to maintain a unique ‘id’ on your browser whilst you use those pages. Any cookies that remain on your PC do not contain any record of the information you may enter, nor any other personal information, and are only used so that interactive sessions function correctly.

User Information

Security Access to all of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions or concerns relating to this policy and data protection please contact the Stratford Samaritans Community Hub on Tel: 01789 296352 or email to:manager@tylerhousehub.org.uk

DISCLAIMER

Whilst every care has been taken to verify the accuracy of the information and links provided on the Council’s website, we cannot guarantee that inaccuracies will not occur and cannot be held liable or responsible for any loss, damage or inconvenience caused as a result.

Links are provided to visitors’ for convenience and information, and the Council cannot be held responsible for accessing those sites nor for the information they contain. This website is routinely maintained in order to provide the highest quality service

Hypertext links to third party websites outside of our own website are provided for the convenience of users only. The Council is unable to provide any warranty concerning the accuracy or completeness of any information held within these third party websites – this is the responsibility of the publisher of the third party website. Furthermore, by linking to other websites, the Council in no way endorses the views or information held within such websites and is unable to grant permission to use material found on such sites.

For further information or if you have any difficulties or failure in using it please contact the website administrator on manager@tylerhousehub.org.uk

COOKIES

What are cookies?

Cookies are small files which are stored on your computer by the websites that you visit. They typically hold a small amount of data that may be specific to you or generic to the website. This data can be accessed by the website or the computer to help deliver the website and its features/services. Some cookies only exist for the duration of your session (until you close the browser) whilst others will remain on your computer for a set period of time or permanently until you clear out your cookies.

Cookies found on our website

Name Description If Blocked?
Mandatory website cookies Some cookies are required by the software on the web server. They are automatically set once the website is visited. If blocked the website will reattempt to set these cookies and you will not be able to login to the website.
Login session cookies Two cookies are set when users securely login to the website. These are required to maintain the secure session. If blocked you will not be able to login to the website.
Usability cookies Several cookies are used to improve the user experience on the website. These do not store personal information but help us to deliver online services in the best way possible. (more deatils available below) If blocked some of our online services may not function in the way intended.
Twitter cookies Twitter can set multiple cookies to help deliver embedded or integrated twitter features. By blocking these cookies some features may not function in the way intended.
Facebook cookies Facebook can set multiple cookies to help deliver embedded or integrated Facebook features. By blocking these cookies some features may not function in the way intended.
YouTube cookies YouTube can set multiple cookies to help deliver embedded or integrated YouTube video features. By blocking these cookies some features may not function in the way intended.
Flickr cookies Flickr can set multiple cookies to help deliver embedded or integrated flickr features. By blocking these cookies some features may not function in the way intended.
Google cookies Google Analytics will set cookies which are needed to safely records information about the users visit to the website and the users browsing characteristics. By blocking these cookies we will not be able to gather information about your visit. This information helps us understand our users better so we can improve our online services.
Council Advertising Network Cookies CapacityGrid’s Council Advertising Network delivers advertising banners on our website. By blocking these cookies some advertising banners may not appear.

Usability cookies found on our website

Name Description If Blocked?
WIDGETPREFS
Usability cookie
This remembers the customised layout changes you have made to our new homepage. If blocked we are unable to remember your layout if you are not logged in.
SDCWHO
Usability cookie
If you have previously logged in to our website this cookie allows us to remember some non-sensitive location based information. On your next visit you do not have to login to take advantage of some of our features. If blocked returning visitors will need to login to take advantage of some of our localised features.
DOTUTORIAL
Usability cookie
This cookies tells us you wish to launch our new homepage tutorial/website tour. If block you will be unable to use this feature.
FONTSIZE
Usability cookie
If you have clicked our AAA font size feature then this cookie will store your last font size. If blocked we will be unable to remember your last used font size when you click though the website or on a returning visit.
BAPS
Usability cookie
This cookie is set when you choose to view the site in high visibility. If blocked we will be unable to remember that you used high visibility when you click though the website or on a returning visit.
SHOWVERIFY
Usability cookie
Set when you first register and visit the site after email verification to improve the way we deliver the website to the user. If blocked this will affect the user experience.
INITLOGIN
Usability cookie
Set when a user logs in for the very first time to improve the way we deliver the website to the user. If blocked this will affect the user experience.
PREFSACTION
Usability cookie
When your last logged in homepage layout is different to your current layout when you login again this cookie will be set. This improves the way we deliver the website to the user. If blocked this will affect the user experience.
SITEMODE
Usability cookie
Set when a user visits the site via a mobile device such as a smart phone. This enables us to redirect mobile visitors to our mobile specific website. If blocked you will not be able to view our mobile specific website

How to delete or block cookies

If you are considering blocking cookies please be aware that it may prevent or hinder you from using some websites and their services.

All website browsers should provide you with the option to delete or block cookies. To find instructions for your browser please refer to the documentation provided under the browsers ‘help’ menu.